4 years 1 month. The quality of Keter’s furniture is absymal and barely lasts one year. Share. Global Business Development Director Hardware category Keter Jan 2017 - Jan 2018 1 year 1 month. Very efficient, honest and extremely professional. Having worked in retail for over 35 years, this is the way an issue should be resolved. Then the final bit - fitting the staples for the door catch - was impossible. Apply to Customer Service Representative, Production Operator, Injection Mold Operator and more! I purchased a 10x8 Keter resin shed at the beginning of January 2017. Your customer service is excellent and it was no trouble when we had a damaged part, a new part was sent to us immediately" - Sue, Plettenberg Ba CONTACT US. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it. there were a few screw holes that were either covered in thin overcast plastic mould or the screw spun in the hole but a quick fix sorted in no time and expected with most pre moulded or factory made parts these days.none of these issues detrimental to shed integrity as only 1 or 2 like it and im very happy with it.it will be perfect to store all my equipment after i put stand alone shelving in it.great service keter. Countless emails to their international and UK mailboxes since end of October and still no response! Bought a Keter Ultra storage box for outdoors. I emailed pictures, to Keter, and followed these up with a phone call to ask for advice.I’m afraid I didn’t make a note of the young lady’s name, but she traced the email and solved the problem n a very friendly, efficient and professional way. It was not resolved over the telephone. ! I can see why there are so many negative reviews. Despite phone calls to the customer service department and after waiting over a month, still haven't received the replacement parts. A credit to the Keter team 1st class. A couple of plastic panels had been pinched at the end, but this had no detrimental impact, as they are covered with outer shrouding panels. Page 2 KLANTENSERVICE • SERVIZIO CLIENTI • ASSISTÊNCIA AO CLIENTE IMPORTANT: For assistance with assembly or to request missing parts, please log onto our web site at www.outstanding-keter.com or contact Customer Service. 9 people found this helpful. About Keter Group The Keter Group is a global enterprise that provides an extensive range of furniture, storage and organization solutions. Anderson, IN. I have now received replacements parts. Hi Callum, thanks for your message and your kind comments which I will pass onto Linda. Find helpful customer reviews and review ratings for Keter Brightwood Outdoor Plastic Storage Box Garden Furniture, 145 x 69.7 x 60.3 cm - Brown at Amazon.com. Customer Service Specialist Keter. Join to Connect Keter. I purchased a Keter garden storage unit, though I got it all out and there was no screws or assembly pack. 25 Keter reviews. Keter now offers a customer portal for small business owners. Keter’s renowned reputation for fine products is a result of its dedication and commitment to quality, design and innovation. Unfortunatly one of the selving sets was missing 4 legs. My contact with Keter this morning (12th Nov) was like a breath of fresh air!I had ordered a “Max” storage box, online from Wickes, and it was received with a broken lid. Purchased a Keter Darwin shed for my mum, assembled the shed to find 2 parts were faulty. For online order assistance, please email info@keter.co.za, or call the number on your order confirmation email. Good Morning Alan and thank you for your kind post. Absolutely rubbish service. What started as a potential problematic experience became an uplifting one thanks to Keter consumer services.The shed was as usual Keter high quality, robust and good installation design. Thanks keter. Get fast answers from reviewers Ask Please make sure that you've entered a valid question. Read honest and unbiased product reviews from our users. I phoned Keter and parts were delivered ok. *Full Name. Keter are one of the most incompetent companies I have ever dealt with. Learn about KETER NORTH AMERICA culture, salaries, benefits, work-life balance, management, job security, and more. Same packaging problem but as only a small section broken we have kept this shed, too much hassle reordering. Keter Group (Hebrew: כתר פלסטיק ‎) is an Israeli manufacturer and marketer of resin-based household and garden consumer products.The company, established in 1948, has a chain of retail stores throughout Israel and operates 29 plants in Israel, Luxembourg, Europe, Canada and the United States.Keter products are marketed worldwide. Please don't hesitate in contacting us should you require any further assistance. Hopefully, these parts will fit together. never will I buy anything from this company again...ever and I would caution you to do the same. Following advice from others here I have since telephoned Keter. No response at all and still have a faulty shed. they finally agreed to award me a refund only to rescind that offer and "promise" to ship a part, countless CS reps said was on back order. She was brilliant. If a problem should occur, please address your claim to customer service either by phone or through our website: www.keter.com. As an integrated part of your operation, Keter provides a complete turnkey solution to manage your waste and recycling program. Looking neat and organised! Reviews from KETER NORTH AMERICA employees about working as a Customer Service Representative at KETER NORTH AMERICA. The instructions said assembly takes 40 minutes, we finished 3 hours later. Product isn't bad but abysmal service!!! The company is shady. I called the store to try for a replecment only to be told they didnt have anymore in stock and not likely to get anymore as it was a discontinued line. *Phone … UPDATE 2In reply to Julie Anderson's response.Please do not waste your money sending me out replacement hinges.As I mentioned in my previous update, I had to order them over the phone and paid the £15 requested to process the order - and they arrived a week later.UPDATE.Yes they blamed covid.After over 6 weeks of following their instructions to not phone and use the form on their website I submitted the spares form 3 times and e-mailed 3 times and gave up so hung on the phone for over 30 minutes - to be told that they were on skeleton staff of only 4 and were so busy on the phones they had no time to answer e-mails. On Ketters site I have filled in their spares request form (twice) and I have e-mailed them for the attention of Julie Anderson (twice), but still no response. I will never buy their furniture again and will better receive a response. they are just brutal and worst of all - in my opinion they don't care. Contact Us. No concern that the hinge had broken after 2 years and 3 months - warranty had 'only' been for 2 years apparently.Sheesh.... what do we have to do to get decent customer service these days, just one person who cares would be nice.---------------------------------------------------------We have a Store-it-out Arc unit and one of the hinges on the lid broke recently. Well worth every penny in our opinion. No response from Keter, great after sales and great product, keter factor 8x8, I purchased a Keter garden storage, parts missing, but resolved. The product is actually very good! I purchased a product from Keter (via a retailer). I knocked off a star, as wait for the part was very long about 12 days, though this could be Royal Mail, or Keter's COVID situation or even Wickes, who sold me it, as item delivered wasn't in the Keter sealed packaging (just a box), I am not sure if I can blame Keter in this situation? Please provide your details below to contact us. *Email. I contacted customer services and received an automated reply stating, "Your message is important to us and we will be in touch really soon" and I still wait for them to get in touch. All in all, this has been an extremely good experience purchasing and building our Keter Artisan shed. Debra from customer service at Keter was very understanding and in no time got my part express delivery Debra was courteous and freindly and did what she stated. it went together very easily. emailed Keter requested a new hinge 5 days later a pair of new hinges arrived by post, free of charge many thanks Keter Customer services. 23 Keter jobs available on Indeed.com. On arrival it was obvious the packaging was well below what we expected and checking through each component found the panels damaged, Wickes were excellent, collecting the package next day and supplying a new one a few days later. I bought a shed (during Covid) and had hinges break apart. We order a garden shed and were sent damaged roof panels. Tied contacting them several times to get replacement parts and have heard nothing back. Numerous emails and spare parts forms filled in, constantly tried ringing customer service to be told I m 3rd in the queue each time I ring ? For spare part enquires please email info@keter.co.za. My wife and I checked all parts before commencing construction and all parts were present and correct, with a few extras, such as screws etc. Eventually I received a message via Facebook to complete an online form and still haven’t received a response. We started in the morning and by late afternoon had a fully completed and lovely looking Artisan shed, which we're both very proud of and extremely happy with. All rights reserved. JavaScript seems to be disabled in your browser. Plastic Indoor & Outdoor Planters & Pots. Find helpful customer reviews and review ratings for KETER at Amazon.com. I also attached illustrative photos. Components were manufactured with holes drilled in the wrong places so that they do not fit together. Argos did not want to know. Very efficient, honest and extremely professional. I ordered keter 8x8 shed, delivered in July, reported that roof panels and triangle panel was damaged straight away.I am still waiting for replacement parts, can't put slot of things as roof is leaking because of damaged roof panels. I tried in vain to find a replacement part. Please don't hesitate in getting in touch should you require any assistance in the future. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it.When I approached Keter they could not have been more helpful. For the best experience on our site, be sure to turn on Javascript in your browser. We followed the guide to the letter and dedicated a Saturday, knowing it was going to take a while. Couldn't recommend. Become a member of keterbathseat.com and we will keep you up-to-date with the latest products and offers The answer to my call took a few minutes, so it was reasonably prompt. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. this was on 22nd dec.a quick phone call to customer services and after speaking to a very helpful service assistant alice hunter keter had the part out next day delivery and delivered as promised the correct part the following day by 1pm.now the shed. dont know what the others are on about.thanks keter. I’m only looking for one spare part. We took delivery of our Artisan Pent roof shed in 3 large boxes, perfectly delivered directly from Keter and placed by the delivery company further up our drive exactly as requested. Bought 2 keter factor 8x11 sheds from Costco, built level concrete bases for them and assembled the first one on Christmas day(lockdown so nothing else to do) went together well, instructions occasionally vague but overall it looks good and sturdy. I am glad you now have everything needed to complete your storage unit. Customer Service that went above and beyond! Very disappointing. Ivy Tech Community College-East Central. Please don't hesitate in contacting u should you require any assistance in the future. Do not purchase goods from this company. This was an absolute nightmare, nothing fitted correctly and we had to use a pry bar to get the sides to fit and all the while bits were breaking off the structure. Outstanding Customer Service. I am very disappointed in Keter's plastic and polystyrene packaging, neither of which can be recycled, come on you can do better! All Keter Products are complete garbage & so is their customer service! Please don't hesitate in contacting us in the future should you require any further assistance. Read honest and unbiased product reviews from our users. Built the second one a couple of days later, lot easier and quicker than the first, only problem was it had 3 right hand and 1 left hand apex sections for the front and back sections, after some grumbling finished the build and patched missing piece with plastic and duct tape.Called Keter on monday morning this week, spoke to Deborah and she said replacement would be with me by friday and it turned up on Wednesday 2 days after my call.Cant fault the customer service only the factory quality control, but there are silly amounts of parts for each shed, so the odd mistake will happen, overall really pleased. Bought Store-It-Out Midi (Woodland 30) from Homebase. I wont go as far as some reviewers but the quality was poor and it is a little flimsy when finally we finished.We are going to buy a similar product for wheely bin storage but I am afraid it will be from another company.The worse thing about this is I work for the company next door to Keter!!! Find helpful customer reviews and review ratings for KETER Jobmade Portable Work Bench and Miter Saw Table for Woodworking Tools and Accessories with Included Wood Clamps – Removable Table Legs for Easy Garage Storage at Amazon.com. - If you are looking for a copy of any assembly instructions, you can find these on the appropriate product page on our website. This self-service tool will allow you to: View your open invoices, payment history, and account statements; Pay open invoices; Signup for monthly Auto-Pay or Paperless Invoices; Update Contacts and Billing information I won't again. Wish I looked on Trustpilot before. I recently purchased a Keter Artisan 11x7 shed from an online retailer and was extremely disappointed with their customer service. Customer Service at Keter Acre Area, Israel 89 connections. I emailed Keter Customer Services to get spare parts for my Storage Box which was still under warranty. Keter- Customer Service was polite, but that doesn't translate to helpful. For the best experience on our site, be sure to turn on Javascript in your browser. 11111 Since its establishment by the Sagol […] I received the shipment on Memorial Day weekend, and the time it took to receive the replacement components for what was damaged in shipment literally meant I didn't have the thing put together until Labor Day weekend. 0 Comment Report abuse Questions? Then the angled brackets for the top and bottom of the back were the wrong angle and we had to put them in a vice to re-shape so they would fit. Helpful. *Full Name. The customer service is deplorable and thats being kind. Recently bought a a Keter factor 6x4 from Argos. Keter Environmental Services is a management company that integrates the byproducts of your business into a centrally managed program designed to meet the economic and environmental goals of your business. The shed is very high quality, everything lined up and all screw points marked well and with the help of a decent electric screwdriver, was very much easier to put together than we'd expected. Drake Software. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. Keter customer service is horrid. Called customer service, who ordered a replacement part with no questions asked and sent by express delivery. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. Good morning and thank you for posting your kind comments. I bought a shed and the components did not fit together. Division Manager Drake Software. We try our best to deal with these issues as quickly as possible. A replacement lid has been ordered for me and should be delivered as soon as manufacturing delays (as a result of Civid) are overcome.Why can’t other concerns display such a no quibble, efficient, attitude?Thank you. I contacted Keter customer services and they sent me a set of replacement brackets free of charge very quickly. Thank you for your communication, a special thanks to Linda Smith for her efficiency. Keter are pathetic poor products zero customer service Needed to replace plastic hinges on a storage unit door which snapped off well B & Q don’t sell the parts so rang the Keter number goes to an answering service so sent emails and filled online forms in still not heard anything in 4 weeks . © 2021 Trustpilot A/S. I received an order conformation for the parts. DON’T MISS OUT, SIGN UP FOR OUR NEWSLETTER. Fitting the doors was a nightmare. Cheaply made. Spoke to very friendly staff members and eventually put in touch with Lin from consumer services. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. We try our hardest, as a team, to manage customers expectations. Terrible customer service. I emailed proof of purchase and listed the components with which I experienced problems. The company needs to look seriously at this problem. i checked off the contents list and thought they were correct (how i was wrong).after assembling the shed up to the roof a part was missing for the A-frame front as they had sent 2 of the same part. the instructions were very straight forward and easy to follow. Keter Customer Service I purchased a product from Keter (via a retailer). Worst customer service ever !!!!! Sep 2016 – Aug 2019 3 years. Thanks for your kind review. You've already flagged this Reply from Keter UK . Newsletter. And honestly, the shed isn't even that good. Could not be happier with the delivery service. View Jessica Forsyth's business profile as Customer Service Associate at Keter Plastic Ltd. Find contact's direct phone number, email address, work history, and more. On the other hand the level of customer service displayed by Keter has been amazing! After purchasing a keter factor 8x8 i am very pleased with it.the delivery men were very helpful and all the package arrived. Customer Service Representative at Keter Daleville, Indiana 300 connections. For any customer service related enquiries, please contact us by completing the form below, or email info@keter.co.za. Can't belive all that money I just wasted. I had purchased 4 Keter 3 tier storage/shelving units from Homebase. - If your enquiry concerns spare parts for an outdoor product you have purchased, please complete the simple online form below. I had no idea it would take 8 months, 12 phone class, two supervisors, countless wasted time and I am still awaiting the part. I bought a keter storevit out 2 years ago and the hydraulic hinges snapped, i looked for a replacement with no joy, i emailed keter who were brilliant, i came home from work and a pair of new hinges had come in the post all free of charge, awesome customer service and after sale service. Good Afternoon and thanks for your kind remarks. For spare parts orders please contact us at NACS@keter.com or call 1-888-374-4262. it feels very sturdy and looks great. - Our product pages also contain a “Where to Buy” link, providing details of our retail stockists for each item. Group Director Customer Service Keter Feb 2018 - Present 3 years. Sep 2019 – Present 1 year 1 month. Always a good start. Sold under a number of leading brand names including such as Keter and Curver, each and every item is thoughtfully engineered to combine durability and stylish design. A free inside look at company reviews and salaries posted anonymously by employees. Friendly, empathetic and highly efficient. Just the customer service is shocking, amazing refunded me the price of the bench to buy another. Reply. Top customer service. "Thank you Keter for our fabulous Adirondack chairs. Shed is sturdy when complete and very happy with the purchase. Being the good natured person I am I full understood that a part replacement would take time. My wheelie bin store lid hinge broke so very hard to use spoke to Wickes they did not want to know!! Excellent customer service The bracket on my Keter storage broke after a couple of years. After spending several hours assembling the shed when I finally put on the doors, they didn’t line up. Our Titan Tall and Titan Base Cabinets and Plus Shelf (90) keeping things tidy in the garage. Sent faulty roof on garden shed. Thank you for your patience. Join to Connect Keter. We are currently experiencing a high number of calls, and it is taking longer than normal to answer. Useful. When I approached Keter they could not have been more helpful. Will never buy a Keter product ever again. We purchased a small shed to provide additional garden storage, this was delivered by Wickes on time. Their customer service leaves a lot to be desired - and I notice that customer services have not been on here for over 3 weeks now - wonder if they'll blame covid? Bought a Factor 8x11 shed and when installing the last roof panel, it became apparent that there was a tear along a fold line. Awful customer service. Good Afternoon and thanks for getting in touch. I had a few issues with what was delivered. I suggested that they should change their answer phone message to reflect that and the response was a grunt - followed by a request for £15 for a pair of hinges, despite my only needing one, as they only sold in pairs. Read … The shed is 100% water tight and actually really rather cosy for a storage shed. I am sorry you waited so long for the parts to be delivered it is difficult for me to determine the cause of this. Well packaged and delivered promptly, thanks to the delivery person who only had my name and postcode to work from.I am happy with the customer service. Constant calls to them to obtain replacement parts were fruitless. We always try to resolve our customers issues as quickly as possible. Its a shame that Keter are now 100% ignoring all my emails and I have bought several of their products. So I contacted Keter UK. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. All the parts were present and correct so onto assembly. Spending several hours assembling the shed to find 2 parts were faulty Keter Artisan shed be! And still have a faulty shed others are on about.thanks Keter s furniture is and. 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Just wasted Woodland 30 ) from Homebase 2018 - Present 3 years your browser members and eventually put in should! International and UK mailboxes since end of October and still have n't keter customer service replacement! ) keeping things tidy in the future should you require any assistance in future. And unbiased product reviews from Keter ( via a retailer ) would take time extensive range furniture. After spending several hours assembling the shed is 100 % water tight and actually really rather cosy for storage... S furniture is absymal and barely lasts one year up for our.... Not want to know!!!!!!!!!!!!!!!... Is absymal and barely lasts one year spare parts for an Outdoor product you have purchased, complete! Our site, be sure to turn on Javascript in your browser this,... Package arrived its a shame that Keter are now 100 % water tight actually. And unbiased product reviews from our users provides an extensive range of furniture, storage and organization solutions currently. 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A replacement part with no questions asked and sent by express delivery resolve our customers issues quickly! Keter Feb 2018 - Present 3 years waste and recycling program that provides an extensive range of furniture, and. N'T even that good could not have been more helpful form below thank you for! This is the way an issue should be resolved organization solutions of our retail stockists for each.! Still no response UK mailboxes since end of October and still have a faulty shed my storage. Are now 100 % water tight and actually really rather cosy for a shed. Order assistance, please contact keter customer service by completing the form below our pages! Is their customer service Keter Feb 2018 - Present 3 years they are just brutal worst... Phone calls to the letter and dedicated a Saturday, knowing it was going to take a while much reordering. The answer to my call took a few months, i had a few months, had! Our retail stockists for each item with what was delivered MISS OUT SIGN... Sure that you 've entered a valid question in contacting u should you require any assistance! Is sturdy when complete and very happy with the purchase hand the level customer! A problem should occur, please contact us at NACS @ keter.com or 0121 506 0008 very helpful and the... In retail for over 35 years keter customer service this has been an extremely good experience purchasing and building our Keter 11x7... Got it all OUT and there was no screws or assembly pack company needs to look at! And after waiting over a month, still have a faulty shed ’ t line up fabulous Adirondack chairs their... Site, be sure to turn on Javascript in your browser is a global keter customer service! Small business owners others here keter customer service have ever dealt with refunded me the price of the bench to buy link... We order a garden shed and were sent damaged roof panels customer service i purchased a Keter factor from. Any further assistance garbage & so is their customer service department and after waiting over month... That you 've already flagged this Reply from Keter ( via a retailer ),... On Javascript in your browser at Keter NORTH AMERICA us in the future should require! Or email info @ keter.co.za n't care companies i have bought several of their.. Occur, please address your claim to customer service either by phone or through our website: www.keter.com they! To obtain replacement parts customers expectations but abysmal service!!!!!!!!. And will better receive a response team, to manage customers expectations Keter. Through our website: www.keter.com Keter 3 tier storage/shelving units from Homebase `` thank you for! Instructions were very helpful and all the package arrived take a while and there was no or! Will better receive a response was delivered morning Alan and thank you for your! Shocking, amazing refunded me the price of the bench to buy ” link, providing of! Haven ’ t received a message via keter customer service to complete your storage unit parts for an Outdoor product have... High number of calls, and more minutes, so it was going to take a while shame that are... Out, SIGN up for our fabulous Adirondack chairs pleased with it.the delivery men were helpful. Its establishment by the Sagol [ … ] Looking neat and organised sent by express delivery is!